Returns & Exchanges

We understand that being a new customer can be overwhelming. If, for any reason, you're not completely satisfied with your opal purchase, you have the flexibility to return or exchange it within 7 days of receiving your order.

For returning customers, we value your loyalty but to safeguard our small business from potential misuse of our return policy, we allow refunds or exchanges for up to 5 pieces per month.

To make the return process hassle-free, we provide FREE return labels. Please ensure that opals and jewelry are returned undamaged and in their original branded packaging pouches.

Please note that Sale, Clearance, and Live Sale items are non-refundable. However, they can be exchanged or returned for store credit within 7 days.

Thank you for choosing us, and if you have any questions about our return policy, feel free to contact our customer support team.